Paradoxical. But let's face it. Small companies would take the security risk. Larger companies are wide open. I can't say if it would be an actionable offense but I do see their point. Where I agree with you dead on is the Saturday Sunday customer service gap. Either offer weekend assistance or don't offer it. Your hold situation was fraud in the inducement. LOL Your situation is not black and white. But I feel for ya. -Lars http://www.spyproductions.com http://www.defiant.net http://www.hindsley.us http://www.dangerman.net